At Switch and Board, our studio rental is billed on an hourly basis, and you will have the entire hour dedicated to your recording session. We encourage you to maximize your time by recording multiple episodes within that hour. However, please note that accommodating guests for multiple episodes in a single hour may be challenging. If your recording session exceeds the allotted hour, an additional hour will be added to your invoice. Maintaining a smooth schedule is essential to us, and we appreciate your understanding in this matter.

While being late is understandable, we want to emphasize that your scheduled session begins at the agreed-upon time, whether you arrive punctually or with a delay. If you happen to be running late, please be aware that the lost time due to your delay cannot be made up. However, if you anticipate needing extra time when you are running behind schedule, feel free to reach out to us in advance, and we will do our best to accommodate your needs. Your punctuality is appreciated, and we aim to ensure a smooth recording experience for you.

Following your session, we will promptly share your files through Google Drive unless you prefer an alternative cloud storage option. However, it’s important to note that if your recording involves 4K video, the resulting files may be substantial in size, potentially requiring more time for uploading. Additionally, a strong and stable internet connection will be necessary for downloading these files. We recommend considering these factors to ensure a smooth file transfer process.

We typically keep your files for 30 days after the recording session. If you need them stored longer, please let us know, and we can make the necessary arrangements. Otherwise, your files will be deleted from our cloud after 30 days.

Rest assured that our studio is equipped with a robust 800 Mbps internet connection, ensuring that remote sessions run seamlessly, almost as if your guest were sitting right beside you.

We understand that some conversations become even more engaging as time passes, and you may wish to extend your recording session. If the schedule permits and there is availability after your session, we are more than happy to accommodate your request for additional recording time. Your extension will be subject to schedule availability, as we value and prioritize each of our clients’ time.

Our cancellation policy stipulates that we require at least 24 hours’ notice before your scheduled session. If you inform us within that timeframe, we’ll be glad to provide a full refund or help you reschedule your session. We understand that unforeseen last-minute changes can occur, but it’s important to keep in mind that if you cancel your session just a few hours before its scheduled time, we won’t have the opportunity to book that slot for other clients. Therefore, the 24-hour notice is our cutoff point.

Regrettably, we don’t have dedicated parking facilities, but Dupont Circle provides several paid parking garages in the vicinity of our studio. Alternatively, you can search for street parking, although we cannot guarantee the availability of a spot at your desired time. Therefore, if you plan to drive to the studio, please allocate some extra time for parking to ensure that your schedule stays on track.

Our regular operating hours are from 9 am to 7 pm on weekdays and 10 am to 4 pm on weekends. However, if you require access to the studio outside of these hours, please don’t hesitate to contact us, and we will do our best to accommodate your needs. Please be mindful that accessing the studio beyond our standard operating hours may incur a late-hour fee.

Unfortunately, we do not allow food or catering inside the studio. This policy helps us maintain a clean and professional environment free from smells and potential messes, ensuring the space remains pristine for all clients. We appreciate your understanding and cooperation in keeping our studio at its best. For your convenience, there are several excellent dining options nearby for breaks during your session.